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Return & Shipping Policy

Return & Shipping Policy

SHIPPING

Shipping within Australia, all parcels are sent to you using post/courier and are insured accordingly. Free shipping within Australia on orders over $100. All orders under $100 will be charged a flat fee of $10. Please allow 1-3 business days for delivery.

International shipping all parcels are sent registered post and are insured accordingly. Please allow up to 10 business days for delivery. Delivery costs will be charged at a flat fee of $25.

To avoid delays in receiving your parcel please provide a shipping address where you know there will be someone available to sign for it.

Please note that orders placed on weekends and public holidays will only be processed and shipped on the next available business day.

RETURNS

If you are unhappy with your purchase and would like to exchange it, we require you to contact us within 7 days. All returns must be authorised by Marshmellow. You will need to provide proof of purchase.  The item must be returned within 7 days of return authority. Please note you are responsible for returning the product to Marshmellow and all charges incurred are at your expense. Please note that we do not allow exchanges or refunds on sale items, all sale items are final sale.

PLEASE NOTE we are a boutique store and cannot accept refunds or exchanges after 7 DAYS from date of purchase. Deliveries after this notice period will be returned to sender.

It is required that items are returned using registered post with the appropriate insurance to ensure items are secure in transit. Once we receive returned product in its original condition we will provide you with an exchange or refund.  Marshmellow is not responsible for and will not accept the return of any item that is not returned in a new, unused condition. All returns must be unworn, unwashed and unaltered with the original tags still on, and in the same box you received your item in. Sale items cannot be returned and are non-refundable. All exchanges and returns are subject to Marshmellow’s terms and conditions.

Please note no exchanges or refunds on sale items.

NB: Earrings and hair accessories – earrings and hair accessories can’t be returned once they’ve been tried on. It’s an Australian health and sanitation regulation; we can’t resell earrings and hair accessories that have ever been worn. So unless the items were faulty, unfortunately we can’t refund or exchange them.

Exchanges/refunds for faulty items – our quality Control team try to ensure that all products are of a high quality when they leave the warehouse. In the rare circumstance that your item has a defect, please send it back to us with the return form filled and we will send you a replacement item. In case we are out of stock, our Customer Service team will call you to give you the option of receiving store credit or a refund.

For additional information please contact our Customer Service team on (02) 9387-4043

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